ops-readiness

What does it mean to operationalize something in the NOC?

  • Customer was engaged and discussed what they want to achieve.
  • Monitoring agents deployed to devices and applications.
  • We have a documented and implemented ways to ensure that the agents are up and accurate.
    • This includes ways to install, uninstall, start, stop, restart, and upgrade the agents.
  • Core monitors and agreed thresholds implemented.
  • Identified any additional monitoring to implement, with thresholds.
  • Documented processes to follow when alerts occur.
    • Our processes are accurately associated to the things which would invoke action.
  • We know who to contact when an issue arrises, when to escalate, and who else to engage - other infrastructure or application teams, stakeholders, etc…
  • We have clear and concise communication methods for the customer.
  • We have worked with the customer to identify which reports to create and the frequency to deliver them.
  • We can actively review alerts in the environment and provide recommendations to improve monitoring, while reducing alert noise or false positives.
  • We have established an open dialogue and are part of the customer’s pipeline - making updates to, adding new, or removing devices, applications, or monitors as the solution evolves.
  • We can identify trends in the environment and recommend solutions for the customer.
  • We have internal processes which allow us to increase efficiency and effectiveness.

Read more: